Tell us how we’re doing
Complaint, compliment or suggestion — every message reaches our clinic management team directly, and helps us do right by your family. Raising a concern never affects the care your child receives.
2-3
working days to acknowledge
10
working days to a resolution or update
0
retribution for raising a concern
We want to hear from you, whatever you have to say. Good, bad, or somewhere in between — it all helps us get it right for your family.
What would you like to share?
Raise a complaint
Something wasn’t right — a service, an interaction, or how something was handled. We take every complaint seriously and investigate properly.
Give a compliment
A therapist, program or team member made a real difference. We love passing these on — they genuinely make our team’s day.Offer a suggestion
An idea that could make CHATS better for your family or others. Practical, big or small — we want to hear it.Is this about your NDIS supports specifically?
Head to our NDIS Resources Hub for NDIS-specific feedback and complaints pathways, including how to contact the NDIS Quality and Safeguards Commission directly and confidentially.